Complaints Procedure.
At Solar EV North, we are committed to providing excellent service and high-quality products. However, we understand that sometimes things can go wrong. If you are not completely satisfied, we want to hear from you so we can put things right and improve our service.
How to Make a Complaint
You can make a complaint by contacting us through any of the following methods:
Email: contact@solarevnorth.co.uk
Phone: 01670 569 269
Please provide as much information as possible, including:
Your name and contact details
A clear description of your complaint
Any relevant reference numbers (e.g. order, invoice, or installation number)
Supporting documents or photos if applicable
What Happens Next?
Acknowledgement
We will acknowledge receipt of your complaint within 2 working days.Investigation
Your complaint will be fully investigated by a relevant member of our team. We aim to provide a full response within 10 working days. If the matter is complex and requires more time, we will keep you informed.Resolution
We will provide you with a clear explanation of the outcome and any steps we will take to resolve the issue. If you are not satisfied with the outcome, you can request for the matter to be reviewed by a senior manager.
Still Not Satisfied?
If, after following our internal complaints process, you remain unhappy, you may be able to escalate your complaint to an external body such as:
The Renewable Energy Consumer Code (RECC)
The Energy Ombudsman (for certain services and contracts)
We will provide further details of the appropriate body if required.
Your Feedback Helps Us Improve
We take all complaints seriously and use them to continually improve our products, services, and customer care.
Thank you for helping us deliver better service.