Effective Date: April 25, 2025

Welcome to Solar EV North. These Terms and Conditions govern your use of our website and services.

1. Acceptance of Terms

By accessing or using our website, you agree to comply with these Terms. If you do not agree, please do not use our site.

2. Services Offered

Solar EV North offers solar PV installation services, EV charger installations, and related consultations. Details are provided on our Services page.

3. User Responsibilities

You agree not to:

• Misuse the website or interfere with its operation.

• Attempt unauthorized access to our systems.

• Provide false or misleading information.

4. Quotes and Pricing

All quotes provided are non-binding and subject to site inspections and further evaluations. Final pricing may vary based on system requirements and installation conditions.

5. Intellectual Property

All website content (text, graphics, logos, images, videos) is owned by Solar EV North or licensed for use. You may not reproduce, distribute, or exploit our content without written permission.

6. Liability Disclaimer

We strive to provide accurate information, but we do not guarantee that all content is error-free. We are not liable for any damages resulting from your use of our website.

7. Modifications

We reserve the right to update these Terms at any time. Continued use of our site after changes are posted indicates your acceptance of the revised terms.

8. Governing Law

These Terms are governed by the laws of the United Kingdom.

9. Contact Information

If you have questions or concerns, contact us at:
Email: contact@solarevnorth.co.uk
Phone: 01670 569 269

Complaints Procedure

At Solar EV North, we are committed to providing excellent service and high-quality products. However, we understand that sometimes things can go wrong. If you are not completely satisfied, we want to hear from you so we can put things right and improve our service.

How to Make a Complaint

You can make a complaint by contacting us through any of the following methods:

• Email: contact@solarevnorth.co.uk

• Phone: 01670 569 269

Please provide as much information as possible, including:

• Your name and contact details

• A clear description of your complaint

• Any relevant reference numbers (e.g. order, invoice, or installation number)

• Supporting documents or photos if applicable

What Happens Next?

1. Acknowledgement
   We will acknowledge receipt of your complaint within 2 working days.

2. Investigation
   Your complaint will be fully investigated by a relevant member of our team. We aim to provide a full response within 10 working days. If the matter is complex and requires more time, we will keep you informed.

3. Resolution
   We will provide you with a clear explanation of the outcome and any steps we will take to resolve the issue. If you are not satisfied with the outcome, you can request for the matter to be reviewed by a senior manager.

Still Not Satisfied?

If, after following our internal complaints process, you remain unhappy, you may be able to escalate your complaint to an external body such as:

• The Renewable Energy Consumer Code (RECC) 

• The Energy Ombudsman (for certain services and contracts)

We will provide further details of the appropriate body if required.

Your Feedback Helps Us Improve

We take all complaints seriously and use them to continually improve our products, services, and customer care.

Thank you for helping us deliver better service.